Privacy Policy

Effective Date: July 25, 2025

1. Information We Collect

• Account Information: Name, email address, phone number, billing details.
• Call Data: Caller phone numbers and real-time interaction metadata. We do not store audio recordings or full transcripts.
• Usage Data: Log files, call activity, subscription events, and device/browser details.

2. How We Use Your Information

We use your information to:

• Provide and operate the Axel AI service
• Improve transcription accuracy and AI performance
• Send account-related updates and call notifications

3. AI & Automated Processing

Axel uses AI to transcribe and summarize voice calls in real time. We do not store call audio or full transcripts. Transient data may be processed in memory during the call to support AI functionality.

4. Sharing & Disclosure

We do not sell your personal information. We only share data with trusted third-party providers essential to our service, and only to the extent needed to perform their duties. These include:

• Twilio: Telephony infrastructure
• Microsoft Azure: Cloud hosting and AI services
• Postmark: Transactional email delivery
• Stripe: Payment processing and subscription management

We do not share SMS opt-in data or phone numbers with third parties for marketing or promotional purposes.

5. Your Rights

You have the right to access, correct, or delete your personal data. To submit a request, contact us at support@getaxel.ai.

6. Data Security

We implement industry-standard security measures, including:

• End-to-end encryption of in-flight call data
• Role-based access controls
• Secure hosting with Microsoft Azure

7. Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal obligations.

8. Children's Privacy

Axel is not intended for children under 13. We do not knowingly collect or process information from anyone under this age. If you believe we have, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page and, where appropriate, communicated via email or in-app notifications.

10. Contact

If you have any questions or concerns, please contact us:

• Email: privacy@getaxel.ai
• Buena Digital, LLC
• 1534 N. Moorpark Rd, Ste 336, Thousand Oaks, CA 91360

11. SMS Consent & Use

We collect SMS opt-in data exclusively for communications between Axel and you, the end user. We do not share SMS consent data, phone numbers, or related information with third parties for marketing or promotional purposes.

By opting in to SMS alerts, you agree to receive text messages directly from Axel regarding your account activity, call summaries, and service updates. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP.